Online Streaming Help
Thanks for listening to your favourite Bayshore Broadcasting radio station online!
About our online streams:
Starting June 2011, Bayshore Broadcasting stations are upgrading their online streaming radio services to better serve you. Our new online radio streams are provided by StreamTheWorld. Some general frequently asked questions about our streams are included below.
If you were able to listen to our live streams before the change, your listening experience should not be affected. However, if you encounter trouble listening online at any time, please consult the suggestions on this page.
Most problems with the stream result from restrictive security settings or outdated software. If your difficulties are not resolved with the help below, please contact firstname.lastname@example.org.
Direct Stream URLs:
If your browser does not support Flash Player (i.e. you are trying to stream on some smartphones or tablets), you may still be able to connect directly to the stream using the URLs below.
Frequently asked questions:
QUESTION : When I click on the "listen live" link, nothing happens
- Your popup blocker may have prevented the new window from opening. To deactivate it, you must access your firewall's configuration panel and click on "Allow pop-ups from this site."
QUESTION : Why does the Player disconnect sometimes when it starts playing content?
- Are you using dialup Internet connection? If yes, it's possible that your Internet connection is already at is maximum speed and is making you cut from the stream frequently. If your have other programs that are downloading at the same time you try to listen to the stream, close them.
: I use Internet Explorer and when I launch the player, I see "Connection in progress, backup connection in progress" but it never actually connects.
- The problem could lie in the Internet Explorer configurations. There are a few steps to rectify the situation.
- First please make sure that you have the latest version of Internet Explorer, you can find it here: http://windows.microsoft.com/en-US/internet-explorer/downloads/ie
- Secondly, open Internet Explorer click on "Tools" and select "Internet Options" in the drop down menu. A window will open, select the "Advanced" tab. At the bottom you will see "Reset Internet Explorer Settings", click on "Reset...". Be aware that by doing this all your cookies, temporary files and add-ons will be deleted and/or disabled. Close Internet Explorer.
- Reopen Internet Explorer, you should be redirected to a welcome page. Do NOT turn on automatic Phishing Filter, this is critical, if you do turn it on you need to go back to step 1. Please note that you can be asked if you want to turn on the automatic Phishing Filter at any time during your browsing experience, do NOT turn it on.
- Make sure that you have the latest version of Flash Player, you can get it here: http://get.adobe.com/flashplayer/
- Last, try to listen to the station you were trying to listen to.
QUESTION : When I log on the player page, it says that I don't have Flash Player installed on my computer but I do have it.
- Could you please try to open it with another internet browser like Firefox to make sure it's not a problem with your browse configuration.
- Firefox: http://www.mozilla.com/en-US/firefox/
QUESTION : When I launch the Player, it says that I need to upgrade my version of Flash Player.
QUESTION : I can't access the stream, all my configurations are up to date including my browser my Flash Player. I can't connect at all
- Are you listening from home or from the office?
- If it's from the office: You should ask your network administrator if they have blocked the stream URL in the firewall office.
- If it's from home: Are you using any kind of firewall, antivirus or parental control? If yes, try to disabled it and try again, to make sure that it's not one of theses software that creates the problem.
- If you can listen to the stream after you have turn it off, that means that you have to change your settings in order to be able to listen to the stream.
: My browser / Internet radio / mobile device does not support Flash player. How can I listen to your station?
- You may attempt to access the raw stream URLs for the station you wish to listen to. They are available in .pls, .m3u, and .asx format (see table above). You should have no trouble accessing one of these three formats using programs such as iTunes, Windows Media Player, or Winamp.
: Do you have an app for my iPhone/iPod/iPad or Blackberry mobile device?
- A Bayshore Broadcasting mobile app is currently under development. Check back here for more information as it becomes available! In the meantime, you may be able to access the direct URLs provided above using your mobile device.
- Please note that streaming audio online consumes a considerable amount of bandwidth. If you do not have an unlimited data plan for your mobile device, you may quickly (in the course of a few hours of listening) use more data than your wireless plan allows. This may result in extra charges from your wireless carrier. Bayshore Broadcasting accepts no liability for additional charges incurred while listening to our online streams.
: I want to know what that song was! Do you have a list of recently played songs on your website?
- This feature is currently under development. In the meantime, if you wish to find out the name of a song, please contact the station you were listening to. Be prepared to provide the time that you heard the song, and we will do our best to identify it for you.